IT Managed
Services
Dedicated Technical
Service Managers
Serving as immediate points of contact for VIPs, they collaborate closely with VIP office teams to provide tailored correspondence solutions and adapt to changing requirements.
Adaptive Technology
Support
Offering specific-to-user needs such as adaptive technology (AT) support, ensuring users have the necessary hardware and software to function effectively
On-Site Support
and Escalation
Dedicated Tech Bar resources on-site provide immediate support, training, and troubleshooting for VIPs, ensuring a high first-time fix rate and continuity of service.
Rapid Response to
Changing Needs
Our Technical Service Managers
attend meetings and engage with
the stakeholders to ensure timely
and effective responses to any
changing requirements or
emerging challenges.
DEVICE BUILD AND DEPLOYMENT
Our approach to device build and deployment follows a comprehensive process involving:
Requirements Gathering
Collecting feedback from
end users to define hardware
and software needs.
Design and Configuration
Recommending suitable operating systems, core applications, and configurations based on user requirements.
Security Hardening
Building systems in line with
departmental security requirements
and testing against external
benchmarks.
Testing and Quality Assurance
Subjecting builds to thorough internal and external testing to ensure compliance and security.
Approval and Deployment
Seeking necessary approvals and
deploying devices according to
Joiners, Movers, and Leavers
(JML) processes.
JOINERS, MOVERS, AND LEAVERS (JML)
Our JML processes ensure seamless onboarding and offboarding of users:
Joiners
HR raises a new joiner request, initiating
account creation, equipment readiness,
and deployment processes.
Movers
Supporting user transitions between
departments while maintaining their
existing accounts and devices
when allowed.
Leavers
Processing leaver requests through
ServiceNow, following policies for
asset recovery, account closure, and
telecoms team actions.
ASSET MANAGEMENT AND TRACKING
Our teams adhere to stakeholder processes and policies for:
Asset Management
Adding new assets to ServiceNow,
reconciling against purchase orders,
and ensuring correct asset assignment.
Tracking
Monitoring device locations
and assignments to maintain
accurate records.
End-of-Life Processes
Following approved processes
for asset retirement and ensuring
data security.
TECH BAR AND ONSITE SUPPORT
Our Tech Bars provide immediate, on-site support, including:
Dedicated Tech Bar Resources
Skilled engineers offer incident
resolution, service requests, and
training for users.
Tech Bar Supervisory Engineers
Overseeing day-to-day operations
and managing logistics for smooth Tech
Bar function.
Private Office Support
Maintaining dedicated Tech Bar roles
in private offices for prompt
response and hardware replacement.
By delivering tailored Cloud solutions, we ensure secure and efficient services for all our clients.
Case Study
Transforming the Department
for Energy Security & Net Zero
Get in Touch
Let Visionist Consulting help you with our fully managed evergreen services. Contact us today to learn more about our services and how we can help you achieve your business goals.
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