IT Managed
Services

Leadership Icon
Dedicated Technical
Service Managers

Serving as immediate points of contact for VIPs, they collaborate closely with VIP office teams to provide tailored correspondence solutions and adapt to changing requirements.

Digital Icon
Adaptive Technology
Support

Offering specific-to-user needs such as adaptive technology (AT) support, ensuring users have the necessary hardware and software to function effectively 

Support
On-Site Support
and Escalation

Dedicated Tech Bar resources on-site provide immediate support, training, and troubleshooting for VIPs, ensuring a high first-time fix rate and continuity of service.

End to end icon
Rapid Response to
Changing Needs

Our Technical Service Managers
attend meetings and engage with
the stakeholders to ensure timely
and effective responses to any
changing requirements or
emerging challenges.

Striped line

DEVICE BUILD AND DEPLOYMENT

Our approach to device build and deployment follows a comprehensive process involving:

Requirements Gathering

Collecting feedback from
end users to define hardware
and software needs.

Design and Configuration

Recommending suitable operating systems, core applications, and configurations based on user requirements.

Security Hardening

Building systems in line with
departmental security requirements
and testing against external
benchmarks.

Testing and Quality Assurance

Subjecting builds to thorough internal and external testing to ensure compliance and security.

Approval and Deployment

Seeking necessary approvals and
deploying devices according to
Joiners, Movers, and Leavers
(JML) processes.

JOINERS, MOVERS, AND LEAVERS (JML)

Our JML processes ensure seamless onboarding and offboarding of users:

Joiners

HR raises a new joiner request, initiating
account creation, equipment readiness,
and deployment processes.

Movers

Supporting user transitions between
departments while maintaining their
existing accounts and devices
when allowed.

Leavers

Processing leaver requests through
ServiceNow, following policies for
asset recovery, account closure, and
telecoms team actions.

ASSET MANAGEMENT AND TRACKING

Our teams adhere to stakeholder processes and policies for:

Asset Management

Adding new assets to ServiceNow,
reconciling against purchase orders,
and ensuring correct asset assignment.

Tracking

Monitoring device locations
and assignments to maintain
accurate records.

End-of-Life Processes

Following approved processes
for asset retirement and ensuring
data security.

TECH BAR AND ONSITE SUPPORT

Our Tech Bars provide immediate, on-site support, including:

Dedicated Tech Bar Resources

Skilled engineers offer incident
resolution, service requests, and
training for users.

Tech Bar Supervisory Engineers

Overseeing day-to-day operations
and managing logistics for smooth Tech
Bar function.

Private Office Support

Maintaining dedicated Tech Bar roles
in private offices for prompt
response and hardware replacement.

By delivering tailored Cloud solutions, we ensure secure and efficient services for all our clients. 

Case Study

Transforming the Department
for Energy Security & Net Zero

Get in Touch

Let Visionist Consulting help you with our fully managed evergreen services. Contact us today to learn more about our services and how we can help you achieve your business goals.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.